F.A.Q.

Frequent Asked Questions

Below, you’ll find answers to frequently asked questions about EAZE WAVE. If you don’t see the information you need, please send us a message, and we’ll respond promptly.

Proper and standard use of this relaxation device is detailed in the supplied Operating Guide. This easy-to-use relaxation device comprises of an EAZE WAVE controller that sits on a flat surface on the side of your bed, such as a nightstand, and connects to a EAZE WAVE Fitted or Travel Pad that is positioned on your mattress. The controller is switched on and at bedtime and turned off on awakening.

Absolutely! EAZE WAVE complies to IEC60601-1 requirements for basic safety and performance and to IEC 62233:2005 – Measurement methods for electromagnetic fields of household appliances and similar apparatus with regard to human exposure.

No, you can’t hear the output of the EAZE WAVE System. EAZE WAVE produces a noise-free experience.

Always check with your doctor before using EAZE WAVE products if you have any predisposition resulting from frequencies applied to your body. Also, please check first with your doctor if you are fitted with any medical implantable device. For best results, you should avoid excessive alcohol and caffeine before using EAZE WAVE.

If you are pregnant or considering to use the pads with kids, please consult with your doctor prior to using EAZE WAVE.

If you use implanted or supported medical devices, have complex medical circumstances, or are suffering from medical conditions, please consult with your doctor prior to using EAZE WAVE.

No, EAZE WAVE is not a CPAP (continuous positive airway pressure) device.

EAZE WAVE is not a controlled medical device. We make no medical claims.

No, always check first with your doctor before using this product.

Do not wash. Do not dry clean. Spot clean only by blotting the stain.

A store-bought enzyme stain remover will work well for biological stains (blood, sweat, etc.). For lighter stains you can use a small amount of natural dish soap mixed with water. Use the foam part of the mixture only to apply to the stain. Apply the stain remover that you prefer to a clean white cloth and blot the stained area. Using a second clean cloth dampened with water, blot again to rinse. Let the cover dry completely. Repeat the process if needed.

Replacement Fitted and Travel Pads are available for purchase.

Either works well. However, since the EAZE WAVE Pad is not washable, we do recommend to use under your sheets and/or mattress protector.

Yes, you can place your sheets, mattress protector and any other bedding items on top of the EAZE WAVE Pad. Just make sure that all bedding items on top of the EAZE WAVE Pad do not exceed 2.5″.

Falling asleep on your back is ideal but lying on your front or side also works.

Every person responds differently. Everyone’s body is different which means that how you respond to the EAZE WAVE device will also be unique to you. Many people feel the relaxation prior to sleep after just a few days. Others might take a period of 30 nights of use. The key to a successful experience is to be patient, look after yourself, drink plenty of water.

Shipping Questions

Please allow 3-4 business days for processing before the order ships. A refund of shipping charges will not be provided due to carrier delays.

All orders ship through Fedex or USPS.

We don’t offer free shipping.

Currently, shipping is available only to Mexico, Brazil, and South Africa.

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